Return and Refund Policy

Thank you for shopping at Myla. We strive to provide a seamless and satisfying shopping experience for our customers. In the event that you need to return a product, please carefully read and understand our Return Policy outlined below.

1. Application for Return/Refund

1.1. Eligibility: Customers are eligible to apply for return/refund within One [1] day from the date of receiving the product.

1.2. Conditions for Return/Refund:

• The product must be in its original packaging, unused, and in the same condition as received.

• Any seals or tags must be intact.

• Products eligible for returns include those damaged during shipping, defective, or not as described.

1.3. Process:

• Log in to your Myla account.

• Navigate to the "Order History" section.

• Select the order containing the item you wish to return.

• Follow the on-screen instructions to submit your return/refund request.

2. Rights of Preferred Seller

2.1. Preferred Seller Status: Myla reserves the right to designate certain sellers as "Preferred Sellers."

2.2. Special Terms for Preferred Sellers:

• Preferred Sellers may offer additional return/refund options, subject to their own policies.

• Customers are encouraged to review the return/refund policies of Preferred Sellers before making a purchase.

3. Liability of Return Shipping Fee

3.1. Myla Responsibility:

• Mylas will cover the return shipping fee for eligible returns/refunds due to damaged, defective, or incorrect items.

3.2. Customer Responsibility:

• Customers are responsible for the return shipping fee for non-defective or non-damaged items.

• Myla may deduct the return shipping fee from the refund amount, if applicable.

4. Refund

4.1. Refund Methods:

• Refunds will be processed using the original payment method.

• In some cases, Myla may issue store credit or a gift card instead of a monetary refund.

4.2. Processing Time:

• Refunds will be processed within 7 to 10 working days after the returned item is received and inspected.

4.3. Partial Refund:

• Myla may issue partial refunds for items not in their original condition, damaged, or with missing parts.

5. Other Sections

5.1. Cancellations:

• Orders can be canceled within Two [2] hours after purchase, subject to seller approval.

5.2. Exchanges:

• Myla may offer exchanges for eligible items. Exchanges are subject to product availability.

5.3. Non-Returnable Items:

• Certain items, such as personalized or perishable goods, may not be eligible for return.

5.4. Contact Information:

• For any questions or assistance regarding returns, contact Myla customer support at [[email protected]].

6. Policy Changes

6.1. Updates:

• Myla reserves the right to update or modify this Return Policy at any time. Changes will be effective upon posting on the Myla website.

By making a purchase on Myla, you agree to adhere to the terms and conditions outlined in this Return Policy. We appreciate your cooperation and understanding. Thank you for choosing Myla!

Last Updated: 28 March 2024